{"id":4213,"date":"2026-03-18T14:39:04","date_gmt":"2026-03-18T18:39:04","guid":{"rendered":"https:\/\/solulan.com\/?p=4213"},"modified":"2026-03-18T14:39:23","modified_gmt":"2026-03-18T18:39:23","slug":"case-study-soluvoip-equijustice","status":"publish","type":"post","link":"https:\/\/solulan.com\/en\/case-study-soluvoip-equijustice\/","title":{"rendered":"Case Study: How SoluVOIP and Solulan Transformed Business Telephony at \u00c9quijustice"},"content":{"rendered":"<h3>Key Takeaways<\/h3>\n<ul>\n<li>3 \u00c9quijustice organizations modernized their telephony by adopting SoluVOIP integrated with Microsoft Teams, notably adding SMS messaging and superior customer service.<\/li>\n<li>Solulan provided personalized support and rapid deployment, tailored to the realities of the network.<\/li>\n<li>The solution simplified call management, strengthened reliability, and made day-to-day work easier for teams.<\/li>\n<li>Communications are now centralized, stable, and efficient, fully supporting \u00c9quijustice\u2019s social mission.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4190 size-image-720\" src=\"https:\/\/solulan.com\/wp-content\/uploads\/images-site-web-page-blog-2-720x404.jpg\" alt=\"T\u00e9l\u00e9phonie d'entreprise\" width=\"720\" height=\"404\" srcset=\"https:\/\/solulan.com\/wp-content\/uploads\/images-site-web-page-blog-2-720x404.jpg 720w, https:\/\/solulan.com\/wp-content\/uploads\/images-site-web-page-blog-2-300x168.jpg 300w, https:\/\/solulan.com\/wp-content\/uploads\/images-site-web-page-blog-2-768x431.jpg 768w, https:\/\/solulan.com\/wp-content\/uploads\/images-site-web-page-blog-2-480x269.jpg 480w, https:\/\/solulan.com\/wp-content\/uploads\/images-site-web-page-blog-2-640x359.jpg 640w, https:\/\/solulan.com\/wp-content\/uploads\/images-site-web-page-blog-2-960x538.jpg 960w, https:\/\/solulan.com\/wp-content\/uploads\/images-site-web-page-blog-2.jpg 1024w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2>Context: Who Is \u00c9quijustice?<\/h2>\n<p>\u00c9quijustice is a Quebec-based network dedicated to restorative justice and mediation, bringing together 22 organizations. With over 40 years of community engagement, the organization must support communications across many regional offices, a growing challenge for its daily operations.<\/p>\n<h2>Challenges Before SoluVOIP<\/h2>\n<p>Despite using Microsoft Teams, \u00c9quijustice\u2019s former <strong>IP telephony system<\/strong> presented several issues:<\/p>\n<ul>\n<li>Unstable call quality: dropouts, interference, and outages disrupted exchanges that are essential to their support mission.<\/li>\n<li>Limited features: no SMS messaging, reliance on alternative tools, information loss, and reduced productivity.<\/li>\n<li>Administrative harmonization challenges: the existing solution did not meet reliability requirements or the expected service level.<\/li>\n<\/ul>\n<p>Conclusion: \u00c9quijustice needed a unified, robust telephony solution adapted to its distributed operating model.<\/p>\n<h2>Solution Selection and Pilot Project<\/h2>\n<p>\u00c9quijustice evaluated several options, including improving the existing solution or using Teams calling directly. However, none fully met their needs, particularly for SMS management.<\/p>\n<p>Meeting with Solulan led to the discovery of <a href=\"https:\/\/solulan.com\/en\/it-solutions\/soluvoip-telephony\/\"><strong>SoluVOIP<\/strong><\/a>, a business telephony solution fully integrated with Microsoft Teams.<\/p>\n<p>A 30-day pilot project launched in January 2025 made it possible to test the solution under real-world conditions. <strong>The result: Solulan\u2019s proposal stood out both financially and functionally.<\/strong><\/p>\n<h2>Pourquoi SoluVOIP ?<\/h2>\n<ul>\n<li><strong>Unified platform within Teams<\/strong>: calls, meetings, and messaging in a single tool.<\/li>\n<li><strong>Professional SMS\/MMS<\/strong>: improved traceability and simplified coordination.<\/li>\n<li><strong>Advanced call management<\/strong>: intuitive interface, interactive menus, regional routing, shared directory.<\/li>\n<li><strong>Increased reliability<\/strong>: redundant infrastructure, 99.99% availability, 24\/7 monitoring.<\/li>\n<li><strong>Scalable and integrable<\/strong>: CRM compatibility, WhatsApp, and contact center modules.<\/li>\n<\/ul>\n<p>A <strong>key factor<\/strong>: the quality of Solulan\u2019s support, focused on understanding client needs and maintaining close customer relationships.<\/p>\n<h2>Deployment and Use Cases<\/h2>\n<p>The deployment was fast and collaborative. By summer 2025, SoluVOIP had become the central telephony platform for three \u00c9quijustice organizations.<\/p>\n<p>Main uses:<\/p>\n<ul>\n<li>Linkus softphone for everyone (PC and mobile)<\/li>\n<li>Toll-free number with interactive menu<\/li>\n<li>Autonomous management of users and greeting messages<\/li>\n<li>Call transfers, voicemail to email, three-way conferencing<\/li>\n<li>Centralized SMS\/MMS<\/li>\n<li>Biweekly administrator training and ongoing support<\/li>\n<\/ul>\n<p>Teams gained autonomy through structured training and continuous support.<\/p>\n<h2>Results Achieved<\/h2>\n<ul>\n<li><strong>Improved reliability<\/strong>: clear, stable calls with no major interruptions.<\/li>\n<li><strong>Centralized communications<\/strong>: complete history and improved traceability.<\/li>\n<li><strong>Greater efficiency<\/strong>: time savings, enhanced mobility, simplified management.<\/li>\n<li><strong>Strong adoption<\/strong>: high satisfaction among employees and partners.<\/li>\n<li><strong>External impact<\/strong>: optimized call routing and closer connections with communities.<\/li>\n<li><strong>Scalability<\/strong>: future license additions and potential integration with other organizations in the network.<\/li>\n<\/ul>\n<h3>Testimonial<\/h3>\n<blockquote><p>\u201cSolulan truly took the time to understand our specific needs. The SoluVOIP solution not only resolved our technical issues, but also simplified the way we work. Today, our teams can fully focus on their social mission without worrying about technology\u2014it just works.\u201d<br \/>\n\u2014 Catherine Lapierre, Director of Restorative Justice Services, \u00c9quijustice<\/p><\/blockquote>\n<h2>Conclusion<\/h2>\n<p>\u00c9quijustice\u2019s experience shows that a well-chosen solution, deployed with proper support, can transform an organization\u2019s communications, even in the community sector. Thanks to SoluVOIP, \u00c9quijustice now benefits from modern, reliable, and unified telephony that fully supports its mission.<\/p>\n<p><strong>Looking to modernize your communications?<\/strong><br \/>\n<a href=\"https:\/\/solulan.com\/en\/contact-us\/\">Contact Solulan<\/a> to discover how SoluVOIP can address your challenges and support your organization\u2019s growth.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Key Takeaways 3 \u00c9quijustice organizations modernized their telephony by adopting SoluVOIP integrated with Microsoft Teams, notably adding SMS messaging and superior customer service. Solulan provided personalized support and rapid deployment, tailored to the realities of the network. The solution simplified call management, strengthened reliability, and made day-to-day work easier for teams. Communications are now centralized, [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":4193,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"none","_seopress_titles_title":"\u00c9tude de cas \u00c9quijustice | T\u00e9l\u00e9phonie IP avec SoluVOIP","_seopress_titles_desc":"D\u00e9couvrez comment \u00c9quijustice a centralis\u00e9 ses communications gr\u00e2ce \u00e0 SoluVOIP, avec un d\u00e9ploiement rapide et fiable par Solulan.","_seopress_robots_index":"","footnotes":""},"categories":[87],"tags":[],"class_list":["post-4213","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"acf":[],"_links":{"self":[{"href":"https:\/\/solulan.com\/en\/wp-json\/wp\/v2\/posts\/4213","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/solulan.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/solulan.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/solulan.com\/en\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/solulan.com\/en\/wp-json\/wp\/v2\/comments?post=4213"}],"version-history":[{"count":0,"href":"https:\/\/solulan.com\/en\/wp-json\/wp\/v2\/posts\/4213\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/solulan.com\/en\/wp-json\/wp\/v2\/media\/4193"}],"wp:attachment":[{"href":"https:\/\/solulan.com\/en\/wp-json\/wp\/v2\/media?parent=4213"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/solulan.com\/en\/wp-json\/wp\/v2\/categories?post=4213"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/solulan.com\/en\/wp-json\/wp\/v2\/tags?post=4213"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}