John Deletre, Practice Lead UC & CX, and Rija Raharinosy, VP Sales, were present to share their expertise and vision about Artificial Intelligence and how it can change your customer experience.
The Three Types of AI
We also discussed the three types of AI: conversational, predictive, and generative. Each of these AIs has unique functions and characteristics that can transform how businesses interact with their customers and manage their operations.
Impact of AI on the Economy and Employment
Generative AI, in particular, could have a significant impact on the economy and employment, with estimates suggesting it could affect about two-thirds of current jobs. It is crucial for businesses to understand these changes and prepare for them.
Inspiring Case Studies
We shared case studies on the use of AI solutions for call management and intelligent virtual assistants. Companies like Coca-Cola Bottlers, Millennium Bank, and Morgan Stanley have already successfully adopted these technologies, demonstrating the tangible benefits of AI.
The Benefits of AI for Businesses
Finally, we concluded with the numerous benefits of AI for businesses, such as increased sales, enhanced productivity, and improved brand image. The adoption of AI is encouraged for three main reasons: data-driven intelligent automation, understanding and predicting customer behavior, and continuous learning and optimization.
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