IP telephony (Voice over IP or VoIP) is revolutionizing business communications by enabling professional calls over IP via the Internet, rather than traditional phone lines. This technology offers companies flexible phone solutions, reduced communication costs, and seamless integration with digital tools like CRMs.
But how exactly does IP telephony work, and why has it become a cornerstone of modern communication systems for SMEs and large enterprises?
How IP Telephony Works
IP telephony is based on converting voice into digital data packets, transmitted over an IP telecommunications network. These packets travel across the Internet to the recipient, where they are reconverted into sound.
The essential components of a VoIP phone system include:
- A hosted or on-premise phone system
- IP phones or softphones (computer or mobile applications)
- A reliable IP telephony infrastructure (routers, switches, bandwidth)
- Security protocols to ensure the safety of IP communications
Benefits for Businesses
- Reduced Communication Costs
Internet-based calls are generally less expensive, especially internationally. Companies can also eliminate costs associated with maintaining a traditional phone system.
- Flexibility and Mobility
With a cloud-based phone solution, employees can manage their professional IP calls from anywhere, ensuring continuity of phone services even while working remotely.
- Integration with Business Tools
IP telephony for SMEs and large enterprises allows phone and CRM integration, facilitating customer tracking, call management, and productivity.
- Scalability and Customization
Businesses can easily configure a virtual company switchboard, add or remove extensions, and adapt their solution according to growth.
Client Case: An SME in Full Transformation
A Solulan SME client in the professional services sector wanted to modernize its communication system. Thanks to a migration to IP telephony supported by Solulan, it was able to:
- Reduce its monthly costs by 40%
- Provide its teams with optimal IP call quality, even while working remotely
- Integrate telephony with its CRM for better customer service
- Centralize messaging across other channels like Livechat, WhatsApp, and Messenger
"IP telephony allowed them to gain efficiency and mobility. Solulan was able to tailor the solution to their reality, without unnecessary complexity." – Rija Raharinosy, Vice President of Unified Communications & Customer Experience at Solulan
IP Telephony vs. VoIP: What’s the Difference?
Although often used interchangeably, VoIP refers to the technology for transmitting voice over the Internet, while IP telephony encompasses the entire IP business phone service, including equipment, software, and associated services.
Solulan: Your IP Telephony Partner
At Solulan, we help businesses build solid technological foundations and integrate innovative solutions like IP telephony. Our approach is based on:
- Recognized technical expertise (Microsoft, cybersecurity, IP telephony, managed services)
- Personalized and proactive customer relationships
- Flexible and co-managed services tailored to diverse needs
Whether you're an SME or a large enterprise, we support your migration to IP telephony, ensuring performance, security, and professional call management.
Discover our SoluVOIP solution: a cloud-based phone solution designed to meet the needs of modern businesses.
