Key Takeaways
- 3 Équijustice organizations modernized their telephony by adopting SoluVOIP integrated with Microsoft Teams, notably adding SMS messaging and superior customer service.
- Solulan provided personalized support and rapid deployment, tailored to the realities of the network.
- The solution simplified call management, strengthened reliability, and made day-to-day work easier for teams.
- Communications are now centralized, stable, and efficient, fully supporting Équijustice’s social mission.
Context: Who Is Équijustice?
Équijustice is a Quebec-based network dedicated to restorative justice and mediation, bringing together 22 organizations. With over 40 years of community engagement, the organization must support communications across many regional offices, a growing challenge for its daily operations.
Challenges Before SoluVOIP
Despite using Microsoft Teams, Équijustice’s former IP telephony system presented several issues:
- Unstable call quality: dropouts, interference, and outages disrupted exchanges that are essential to their support mission.
- Limited features: no SMS messaging, reliance on alternative tools, information loss, and reduced productivity.
- Administrative harmonization challenges: the existing solution did not meet reliability requirements or the expected service level.
Conclusion: Équijustice needed a unified, robust telephony solution adapted to its distributed operating model.
Solution Selection and Pilot Project
Équijustice evaluated several options, including improving the existing solution or using Teams calling directly. However, none fully met their needs, particularly for SMS management.
Meeting with Solulan led to the discovery of SoluVOIP, a business telephony solution fully integrated with Microsoft Teams.
A 30-day pilot project launched in January 2025 made it possible to test the solution under real-world conditions. The result: Solulan’s proposal stood out both financially and functionally.
Pourquoi SoluVOIP ?
- Unified platform within Teams: calls, meetings, and messaging in a single tool.
- Professional SMS/MMS: improved traceability and simplified coordination.
- Advanced call management: intuitive interface, interactive menus, regional routing, shared directory.
- Increased reliability: redundant infrastructure, 99.99% availability, 24/7 monitoring.
- Scalable and integrable: CRM compatibility, WhatsApp, and contact center modules.
A key factor: the quality of Solulan’s support, focused on understanding client needs and maintaining close customer relationships.
Deployment and Use Cases
The deployment was fast and collaborative. By summer 2025, SoluVOIP had become the central telephony platform for three Équijustice organizations.
Main uses:
- Linkus softphone for everyone (PC and mobile)
- Toll-free number with interactive menu
- Autonomous management of users and greeting messages
- Call transfers, voicemail to email, three-way conferencing
- Centralized SMS/MMS
- Biweekly administrator training and ongoing support
Teams gained autonomy through structured training and continuous support.
Results Achieved
- Improved reliability: clear, stable calls with no major interruptions.
- Centralized communications: complete history and improved traceability.
- Greater efficiency: time savings, enhanced mobility, simplified management.
- Strong adoption: high satisfaction among employees and partners.
- External impact: optimized call routing and closer connections with communities.
- Scalability: future license additions and potential integration with other organizations in the network.
Testimonial
“Solulan truly took the time to understand our specific needs. The SoluVOIP solution not only resolved our technical issues, but also simplified the way we work. Today, our teams can fully focus on their social mission without worrying about technology—it just works.”
— Catherine Lapierre, Director of Restorative Justice Services, Équijustice
Conclusion
Équijustice’s experience shows that a well-chosen solution, deployed with proper support, can transform an organization’s communications, even in the community sector. Thanks to SoluVOIP, Équijustice now benefits from modern, reliable, and unified telephony that fully supports its mission.
Looking to modernize your communications?
Contact Solulan to discover how SoluVOIP can address your challenges and support your organization’s growth.
