At Solulan, we support businesses in transforming and optimizing their contact centers with robust, scalable, and secure IT solutions. Our expertise includes omnichannel platform integration, IP telephony, centralized interaction management, and continuous improvement of the customer experience.
Solulan offers IP telephony and contact center solutions natively integrated with Microsoft Teams, such as AnywhereNow NEO, Tendfor, Landis, and SoluVOIP. These tools streamline communication, centralize data, and enhance collaboration across your teams.
As a certified partner of Microsoft Dynamics 365 Contact Center and Genesys Cloud, Solulan supports you in implementing these customer experience optimization solutions. You benefit from the infusion of Artificial Intelligence (AI) Assistants that greatly simplify your agents’ work through intelligent routing. By leveraging the power of artificial intelligence, you’ll enjoy centralized request management and real-time analytics to optimize every customer interaction, regardless of the channel used (phone, email, chat, social media, etc.).
For organizations looking to go further and maximize team productivity, we integrate virtual AI assistants and automation tools like Microsoft Copilot or Deepdesk AI to support your agents, accelerate request processing, and deliver a personalized experience to your customers.
Yes, our partners such as AnywhereNOW, Tendfor, Landis, and SoluVOIP offer native or integrated solutions for Microsoft Teams.
Absolutely. We tailor each solution to your processes and customer base.
Yes, we guide you through every step: needs analysis, technology selection, integration, and team training.
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