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Certified Co-Managed Services

User Support

User support is essential to ensure the continuity and quality of your services. With Solulan’s co-managed services, you benefit from personalized technical assistance tailored to your needs. You can contact a dedicated team at any time, who knows your environment and your challenges. Additionally, you have access to tracking and reporting tools that allow you to measure ticket statistics and user satisfaction. Co-managed services offer peace of mind and responsiveness needed to support your users daily.

Infrastructure Management

Infrastructure management is a key element to guarantee the performance and availability of your applications. With Solulan’s co-managed services, you delegate all or part of your infrastructure management to a team of specialized experts in IT solutions for businesses, who have the skills and tools needed to optimize your environment. You receive tailored support that adapts to your needs and environment. You retain control of your infrastructure while benefiting from the expertise and flexibility of a trusted partner.

Network Management

Your network is the backbone of your infrastructure, ensuring connectivity between your servers, workstations, applications, and users. It is therefore essential to manage it effectively, ensuring its security, reliability, and scalability. To do this, you can call on a team of certified and qualified Solulan experts who master the technologies and market standards. You benefit from supervision, maintenance, management, and support for your network.

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Frequently asked questions
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Focus on your priority IT support requests while we take care of level 1 and 2 support requests. This is one of the great advantages of our managed services, which include unlimited support at a fixed monthly price.

Solulan also offers a co-management service, allowing us to work alongside your IT team as needed. Are you having difficulty with your level 3 support requests? No worries, our team of technicians loves them.

Solulan’s co-managed IT services offer several distinct advantages:

  • Shared expertise: By opting for Solulan’s services, you have access to certified specialists in various areas of information technology. This allows you to benefit from their expertise without having to bear the costs associated with hiring such specialists in-house.
  • Flexibility: Solulan’s services are designed to adapt to the specific needs of your business. Whether you need occasional assistance or complete management of your IT infrastructure, Solulan can provide a service that meets your needs.
  • Cost reduction: Solulan’s co-managed services can generate significant savings compared to full internal management of your IT services. By outsourcing certain functions to Solulan, you can reduce your operational costs while benefiting from high-quality service.
  • Extended support: Solulan offers 24/7 assistance for all technical issues. No matter the time of day or night, you can count on Solulan to provide fast and efficient support.

These advantages make Solulan’s co-managed IT services a wise choice for any business looking to optimize its IT management.

The advantages of infrastructure management by Solulan include:

  • Complete management: Solulan takes care of your entire IT infrastructure, ensuring comprehensive management of your infrastructure.
  • User support: Solulan offers 24/7 technical assistance, ensuring continuous support for your users.
  • Proactive maintenance: Solulan implements proactive maintenance to prevent breakdowns, ensuring optimal productivity for your business.
  • Real-time monitoring: Solulan ensures real-time monitoring of your infrastructure, allowing immediate responsiveness to incidents.

These advantages demonstrate how Solulan can help your business optimize its IT infrastructure management.

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