BLAINVILLE, November 12, 2021 – Solulan just announced that it has entered into a strategic partnership with Genesys, the undisputed leader in multi-channel customer experience and contact center software, working with thousands of companies worldwide.
This new partnership will allow Solulan to combine its SoluTeams365, a Microsoft Teams-based business telephony service offering, with that of Genesys to give its customers in Quebec and Ontario the possibility of having access to a key contact center fully tailored to their needs.
“The Genesys group helps businesses to keep their employees connected to customers. For Solulan, this is an opportunity to help SMEs and larger companies to accelerate the development of their activities, by allowing them to focus on their projects thanks to expertise in both business telephony and communication as well as customer experience”, says Rija Raharinosy, Vice-President – Sales, Unified Communications and Customer Experience, at Solulan.
For Genesys, the synergy between Solulan and Genesys was a given, considering that the two companies have the same desire to offer superior omnichannel contact center services. “We have all the tools to provide unparalleled service in business telephony and contact center management. Our Genesys Cloud contact center service has contributed to businesses’ success for years by completely redefining the business-to-customer experience,” said Max Tchernychov, Partner Manager at Genesys Canada.
Genesys’ contact center solution expertise, combined with Solulan’s customer service excellence, will save time to SMEs and large businesses in Quebec and Ontario by offering resources designed to ensure more effective exchanges with customers.
Founded in 1999, Solulan is an IT Managed Service Provider (MSP) focusing on SMEs and large organisations. Solulan offers a full range of IT consulting, solutions and assistance, whether for the creation of a technological project, the migration to a cloud environment, the optimization of IT infrastructures, the backup of data or the installation of integrated security systems.
Genesys works with renowned clients for various companies in over 100 countries. Using the power of cloud, digital and artificial intelligence technologies, Genesys enables small and large businesses to deliver proactive and highly personalized Customer Experience solutions, whether in the areas of marketing, sales or customer service. Genesys is the contact center solution of choice for leading brands, thanks to the Genesys Multicloud CX™ solution and Microsoft.
For more information