Please note that this webinar will be presented exclusively in French.
Are your agents under pressure? Too many calls, demanding customers, complex requests… and teams that lack the time to deliver quality service.
Good news: Artificial Intelligence can help you today, without endless projects or colossal budgets.
What we’ll cover:
- How to reduce wait times and call overload with virtual assistants
- How to improve customer satisfaction through sentiment analysis and real-time recommendations
- How to free your agents from repetitive tasks so they can focus on high-value interactions
- How to give supervisors reliable insights to manage performance
You’ll walk away with:
✔ Concrete examples and measurable results (handling time, customer satisfaction, team efficiency)
✔ A simple roadmap to integrate AI without disrupting your operations
✔ Tips to ensure successful adoption by your teams
This webinar is for you if:
- You manage a contact center or customer service team
- You want to boost productivity without sacrificing quality
- You’re looking for practical, achievable solutions
Your experts:
- Rija Raharinosy, Vice President of Unified Communications, Customer Experience, and Artificial Intelligence at Solulan
- Melissa Ciciola, Co-Founder and Director of Consulting Services at Prométhée Consultants
- Martin Boutin, Host, Ambassador, and Business Development Specialist at Solulan
Duration: 30 minutes
Please note that this webinar will be presented exclusively in French.
